FREQUENTLY ASKED QUESTIONS (FAQs)
Welcome to ELORA FAQs. Here you'll find answers to common questions about ordering, shipping, returns, refunds, sizing, and shopping with us.
1. WHAT IS ELORA?
ELORA is an online fashion store offering contemporary clothing and accessories for men and women.
Our collections include tees, jeans, hoodies, jackets, caps, and other selected styles designed for everyday wear.
2. WHERE CAN I SHOP ELORA?
You can shop ELORA through our official online store:
ELORA operates exclusively online. We do not currently operate a physical retail store or showroom.
3. WHICH COUNTRIES DO YOU SHIP TO?
We currently ship to:
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Australia
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United States
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United Kingdom
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Selected international destinations
Available shipping options for your destination will be displayed during checkout.
4. DO YOU OFFER FREE SHIPPING?
Yes. Essential Delivery is FREE with no minimum purchase required.
Faster Standard, Priority, and Express delivery options are also available for an additional charge.
5. HOW LONG DOES DELIVERY TAKE?
For Australia, the United States, and the United Kingdom, estimated delivery times are:
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Essential Delivery: 7–12 business days
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Standard Delivery: 5–8 business days
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Priority Delivery: 3–6 business days
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Express Delivery: 2–4 business days
For International destinations:
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Essential Delivery: 10–20 business days
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Standard Delivery: 8–15 business days
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Priority Delivery: 6–12 business days
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Express Delivery: 4–8 business days
Please allow an additional 1–3 business days for order processing.
Delivery times are estimates and may be affected by customs, carriers, public holidays, severe weather, or other circumstances outside our reasonable control.
6. HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, we will send shipping confirmation and available tracking information to the email address provided at checkout.
Please allow some time for tracking information to become active after dispatch.
7. CAN I CHANGE MY SHIPPING ADDRESS?
If you notice an error in your shipping address, please contact us as soon as possible.
We will make reasonable efforts to update your information before fulfillment. However, once an order has been fulfilled or dispatched, we may no longer be able to change the delivery address.
8. CAN I CANCEL MY ORDER?
Yes. You may request to cancel your order until the item has been fulfilled.
Once an item has been fulfilled, it can no longer be cancelled through our cancellation process. After delivery, eligible products may be returned in accordance with our Refund & Return Policy.
9. WHAT IS YOUR RETURN POLICY?
ELORA offers a 30-day return window starting from the date your item is delivered.
Eligible products should be returned in the same condition in which they were received, unworn and unused, with original packaging where applicable.
Please contact us before returning an item so we can provide the appropriate return instructions.
10. DO I HAVE TO PAY FOR RETURN SHIPPING?
For eligible returns accepted under our policy, ELORA provides free return shipping.
Please contact Customer Care before sending your return.
11. DO YOU CHARGE A RESTOCKING FEE?
No.
ELORA charges a 0% restocking fee for eligible returns.
12. WHERE SHOULD I SEND MY RETURN?
Please do not send returns to our registered business address unless specifically instructed by our Customer Care team.
Our registered address is maintained for business registration and administrative purposes and is not our standard customer return location.
Contact us first, and we will provide the appropriate return instructions for your request.
13. WHEN WILL I RECEIVE MY REFUND?
Once your returned item has been received and inspected, we will notify you regarding the outcome of your refund request.
If approved, your refund will be issued to your original payment method.
Your bank, card issuer, or payment provider may require additional time to process and display the refund in your account.
14. WHAT IF I RECEIVE A DAMAGED, DEFECTIVE OR INCORRECT ITEM?
Please contact us promptly if your order arrives damaged, defective, or different from what you ordered.
Include your order number and clear photographs of the item or issue where applicable. Our Customer Care team will review the situation and provide the appropriate next steps.
15. CAN I EXCHANGE AN ITEM?
If you need another size, colour, or product, please contact Customer Care.
Replacement availability cannot be guaranteed. If a direct exchange is unavailable, you may be asked to return the eligible item and place a new order.
16. HOW DO I CHOOSE THE RIGHT SIZE?
Please refer to the Size Guide available on our website before ordering.
We recommend comparing the measurements in our Size Guide with a similar item you already own for the best possible fit.
17. WILL PRODUCT COLOURS LOOK EXACTLY THE SAME AS THE PHOTOS?
We make reasonable efforts to represent our products accurately.
However, colours may appear slightly different depending on lighting, photography, your device, and individual screen settings.
18. CAN MY ORDER ARRIVE IN MORE THAN ONE PACKAGE?
Yes. In some cases, items from the same order may be dispatched separately to help fulfil your order efficiently.
If this happens, you may receive separate tracking information for each shipment.
19. WILL I HAVE TO PAY CUSTOMS DUTIES OR IMPORT TAXES?
International orders may be subject to customs duties, import taxes, or other charges imposed by authorities in the destination country.
Where applicable, these charges are determined by local authorities and are the responsibility of the recipient unless otherwise stated at checkout.
20. HOW CAN I CONTACT ELORA?
Our Customer Care team is available to assist with orders, products, shipping, returns, refunds, and general enquiries.
Email: help.elora@outlook.com
Phone: +61 265 844 451
Website: www.elorawear.store
When contacting us about an existing order, please include your order number and the email address used at checkout so we can assist you efficiently.
STILL NEED HELP?
We're here to help.
Contact ELORA Customer Care at help.elora@outlook.com and our team will assist you with your enquiry.
ELORA — Everyday essentials. Modern attitude. Your style.