Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by ELORA. Throughout the site, the terms “we”, “us” and “our” refer to ELORA.
ELORA offers this website, including all information, tools, products and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to these terms, you should not access the website or use our Services.
Our store is hosted by Shopify, which provides us with the e-commerce platform that allows us to offer our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, or that you have obtained any consent required by applicable law to use this website.
You may not use our products or Services for any unlawful or unauthorized purpose.
You must not transmit viruses, malware, malicious code or other material that could damage or interfere with the operation or security of the Service.
A violation of these Terms may result in suspension or termination of your access to the Service where appropriate.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service, cancel transactions, or limit access to the Service where reasonably necessary and permitted by applicable law.
You understand that information you submit through the website may be transmitted across networks and may require technical modifications to conform to connecting networks or devices.
Payment information is handled through the applicable payment providers and is protected in accordance with their security procedures.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission, except as permitted by applicable law.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that information provided on our website is accurate and current.
However, information on the website may occasionally contain errors, omissions or outdated information.
Any reliance on information available through this website is at your own discretion, subject to any rights you may have under applicable law.
We reserve the right to update or modify website content at any time.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Product prices, promotions and availability may change without prior notice where permitted by applicable law.
We reserve the right to modify, suspend or discontinue any part of the Service.
Any changes will not affect rights that have already arisen under applicable consumer laws or confirmed orders except where legally permitted.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through our website.
We make reasonable efforts to display product colours, images, measurements and details accurately. However, the appearance of colours may vary depending on your device, screen settings, lighting and photography.
Product availability may be limited and is subject to change.
We reserve the right, where permitted by law, to limit quantities, discontinue products or modify product descriptions.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel an order where reasonably necessary, including suspected fraud, unauthorized transactions, pricing errors or violations of these Terms.
You agree to provide current, complete and accurate purchase, billing and account information.
You are responsible for promptly updating relevant information so that we can complete transactions and contact you when necessary.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools or services that we do not directly control.
Your use of third-party tools may also be governed by the provider's applicable terms and policies.
We are not responsible for third-party tools to the extent permitted by applicable law.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products or services available through our website may include materials or links provided by third parties.
Third-party websites operate independently from ELORA. We are not responsible for their content, policies, security or practices.
You should review the applicable policies and terms of third-party websites before completing transactions with them.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you submit reviews, comments, suggestions, ideas, photographs or other content to us, you confirm that you have the right to provide such material.
You must not submit unlawful, abusive, defamatory, misleading, infringing or malicious content.
We may remove content that violates these Terms or applicable law.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy for information regarding how personal information is collected, used, disclosed and protected.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates or availability.
We reserve the right to correct such errors and update information.
Where an error materially affects an order already placed, we will handle the matter in accordance with applicable law.
SECTION 12 – PROHIBITED USES
You may not use the website or its content:
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For unlawful purposes
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To violate applicable laws or regulations
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To infringe intellectual property rights
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To submit false or misleading information
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To transmit malware or malicious code
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To collect personal information unlawfully
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To interfere with website security
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To engage in fraudulent activity
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To spam, phish, scrape or otherwise misuse the Service
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To circumvent security features of the website
We may restrict or terminate access for violations of these requirements.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that access to our Service will always be uninterrupted, timely, secure or error-free.
To the fullest extent permitted by applicable law, ELORA will not be liable for indirect, incidental, special or consequential losses arising from use of the Service.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded or restricted.
SECTION 14 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify ELORA against claims, liabilities or reasonable expenses arising directly from your unlawful use of the Service or material breach of these Terms.
SECTION 15 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will continue in full force and effect.
SECTION 16 – TERMINATION
These Terms remain effective unless terminated by you or us.
You may stop using our Services at any time.
We may suspend or terminate access to the Service where you materially breach these Terms, misuse the website or engage in unlawful or fraudulent activity.
Obligations and liabilities that arose before termination will survive where applicable.
SECTION 17 – ENTIRE AGREEMENT
These Terms of Service, together with our policies and other legal notices posted on the website, constitute the agreement between you and ELORA regarding your use of the Service.
Failure by us to enforce any provision does not constitute a waiver of that provision.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements through which we provide Services will be governed by applicable laws and regulations.
Nothing in this section is intended to deprive consumers of mandatory protections available under the laws applicable to them.
SECTION 19 – CHANGES TO TERMS OF SERVICE
We may update or modify these Terms of Service from time to time.
The latest version will be available on this page. Where required by applicable law, material changes will be communicated appropriately.
Your continued use of the Service following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
SECTION 20 – ORDERS AND ACCEPTANCE
Submitting an order does not necessarily mean that the order has been accepted.
We may review orders for payment authorization, product availability, pricing accuracy, suspected fraud or other legitimate reasons.
An order may be cancelled where permitted by law if it cannot be fulfilled.
SECTION 21 – SHIPPING AND DELIVERY
Order processing, shipping methods, estimated delivery times and applicable shipping charges are described in our Shipping & Delivery Policy.
Delivery estimates are not guarantees and may be affected by carriers, customs procedures, weather, public holidays or circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate delivery information when placing an order.
SECTION 22 – RETURNS, REFUNDS AND CANCELLATIONS
Eligible products may be returned within 30 days from delivery in accordance with our Refund & Return Policy.
ELORA provides free return shipping for eligible returns and charges a 0% restocking fee.
Orders may be cancelled until the item has been fulfilled. Once fulfilled, the applicable return process will apply.
Please review our Refund & Return Policy for complete eligibility requirements and instructions.
SECTION 23 – INTELLECTUAL PROPERTY
Unless otherwise stated, ELORA's branding, logos, graphics, original text, designs and other original website materials are owned by or licensed to ELORA.
You may not reproduce, distribute, modify or commercially exploit protected material without authorization except where permitted by applicable law.
SECTION 24 – FORCE MAJEURE
ELORA will not be responsible for delays or failures caused by circumstances reasonably outside our control, including natural disasters, severe weather, transportation disruptions, government actions, customs delays, telecommunications failures, labour disruptions or other comparable events.
This provision does not exclude rights or remedies that cannot legally be excluded.
SECTION 25 – CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to:
ELORA Customer Care
Email: help.elora@outlook.com
Phone: +61 265 844 451
Website: www.elorawear.store
Registered Business Address:
7 Harbour View
Boat Harbour, NSW 2316
Australia
ELORA operates exclusively as an online store. The registered business address above is maintained for registration and administrative purposes and is not a physical retail store or return address.
Please contact Customer Care before sending any returns or other parcels.