Refund policy
REFUND & RETURN
At ELORA, we want you to feel confident with every purchase. If something isn't right, you may request a return in accordance with the policy below.
30-DAY RETURN POLICY
We offer a 30-day return window, starting from the date your item is delivered.
Weekends and public holidays are taken into account when determining the applicable return period.
To be eligible for a return, your item must be:
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In the same condition in which you received it
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Unworn and unused
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In its original packaging where applicable
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Accompanied by proof of purchase or your order information
FREE RETURN SHIPPING
ELORA provides free return shipping for eligible returns accepted under this policy.
Please contact our Customer Care team before returning any product. Once your return request has been reviewed and approved, we will provide the appropriate return instructions.
Do not send returns to our registered business address unless specifically instructed to do so by our Customer Care team.
Items returned without first requesting a return may not be accepted.
NO RESTOCKING FEE
We do not charge a restocking fee on eligible returns.
Restocking Fee: 0%
CANCELLATIONS
You may request to cancel your order until the item has been fulfilled.
If your cancellation request is received before fulfillment, we will make reasonable efforts to cancel the order.
Once an item has been fulfilled, it can no longer be cancelled through our cancellation process. After delivery, you may request a return in accordance with our return policy.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery and contact us promptly if an item is damaged, defective, or different from what you ordered.
When contacting us, please provide your order number and clear photographs showing the issue where applicable. Our Customer Care team will review your request and provide an appropriate resolution.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return where required for hygiene, safety, or other applicable reasons.
Products specifically identified as Final Sale at the time of purchase may also be excluded from returns or cancellations where permitted by applicable law.
This does not affect any rights or remedies available to you under applicable consumer protection laws.
EXCHANGES
If you would like a different size, colour, or product, please contact our Customer Care team.
Availability of replacement items cannot be guaranteed. Where a direct exchange is unavailable, you may be asked to return the eligible item and place a new order.
REFUNDS
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If approved, the refund will be issued to your original payment method.
Please note that your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
REFUND PROCESSING
Approved refunds are generally initiated promptly after the returned item has been inspected.
The time required for the funds to appear in your account depends on your original payment method and financial institution.
If a significant amount of time has passed after your refund was approved and you have not received it, please contact your bank or payment provider first and then contact us if you require further assistance.
RETURN ADDRESS
ELORA is an online-only store.
Our registered business address is maintained for registration and administrative purposes and is not our return address.
Please contact Customer Care before sending any return. The appropriate return instructions and return destination will be provided after your return request has been reviewed.
HOW TO REQUEST A RETURN
To start a return, refund, or cancellation request, contact:
ELORA Customer Care
Email: help.elora@outlook.com
Phone: +61 265 844 451
Website: www.elorawear.store
Please include your order number, the email address used to place the order, and the reason for your request.
Our Customer Care team will review your request and provide the next steps.