Privacy policy

PRIVACY POLICY

This Privacy Policy describes how ELORA (“ELORA,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit, use our services, make a purchase from www.elorawear.store, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using our website and services, you acknowledge the practices described in this policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with ELORA, we may collect the following categories of personal information:

CONTACT INFORMATION

This may include:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

ORDER INFORMATION

When you make or attempt to make a purchase, we may collect information relating to:

  • Products purchased or viewed

  • Order number

  • Order value

  • Shipping method

  • Billing and shipping details

  • Returns, refunds and cancellations

  • Order and transaction history

PAYMENT INFORMATION

Payments are processed through Shopify and/or third-party payment providers available at checkout.

Depending on the payment method used, payment providers may process information such as payment card details, billing information and transaction data.

ELORA does not necessarily directly store complete payment card information.

ACCOUNT INFORMATION

If customer account functionality is available, we may process information associated with your account, including your login details, saved addresses, order history and account preferences.

CUSTOMER SUPPORT INFORMATION

When you contact us, we may collect information contained in your communications, including your contact details, order information, photographs provided in connection with product issues, and other information necessary to respond to your request.

WEBSITE AND DEVICE INFORMATION

When you access our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website interactions

  • Pages viewed

  • Referral information

  • Cookie and similar technology data

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • Directly from you

  • Automatically when you use our website

  • From Shopify and other service providers

  • From payment processors

  • From shipping and fulfilment partners

  • From analytics and advertising partners

  • From other third parties where permitted by law

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Process and fulfil orders

  • Process payments

  • Arrange shipping and delivery

  • Provide tracking information

  • Manage returns, refunds and cancellations

  • Communicate with customers

  • Provide customer support

  • Maintain customer accounts

  • Detect and prevent fraudulent or unauthorized transactions

  • Improve our website, products and services

  • Analyze website performance and customer interactions

  • Personalize the shopping experience

  • Conduct marketing and advertising activities where permitted

  • Comply with applicable legal and regulatory obligations

  • Protect our rights, customers and services

4. COOKIES AND SIMILAR TECHNOLOGIES

Like many online stores, we and our service providers may use cookies, pixels and similar technologies to operate and improve our website.

These technologies may be used to:

  • Remember customer preferences

  • Maintain shopping cart functionality

  • Enable essential website functions

  • Understand website usage

  • Measure website performance

  • Prevent fraud and improve security

  • Support analytics

  • Provide or measure advertising where permitted

You may be able to manage certain cookies through your browser settings or privacy controls available on our website.

Disabling certain cookies may affect the functionality of some parts of the website.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Fulfilment and logistics providers

  • Customer service providers

  • Analytics providers

  • Marketing and advertising providers

  • IT, hosting and security providers

  • Professional advisers

  • Government authorities or other parties where required by law

We may also disclose information in connection with a legitimate business transaction, such as a merger, acquisition, restructuring or transfer of business assets, subject to applicable law.

6. SHOPIFY

Our online store is powered by Shopify.

Shopify processes certain personal information to provide its commerce platform and related services.

Your information may therefore also be processed in accordance with Shopify's applicable privacy practices.

7. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, platforms or services operated by third parties.

We are not responsible for the privacy, security or content practices of independent third-party services.

We encourage you to review the privacy policies of any third-party websites or services you use.

8. BEHAVIOURAL ADVERTISING AND MARKETING

Where permitted by applicable law, we and our service providers may use information about your interactions with our website to provide, personalize or measure advertising and marketing.

Depending on your location, you may have rights to opt out of or restrict certain uses of your personal information for targeted advertising or similar purposes.

Where applicable, these choices may be available through our website's privacy controls.

9. YOUR PRIVACY CHOICES

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request a copy of certain personal information

  • Restrict or object to certain processing

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Exercise applicable rights relating to targeted advertising, sharing or similar processing

These rights may be subject to exceptions and limitations under applicable law.

We may need to verify your identity before processing certain requests.

10. MARKETING COMMUNICATIONS

If you receive promotional emails from us, you may unsubscribe using the unsubscribe option included in those communications.

Even if you opt out of marketing communications, we may still send non-promotional communications relating to your orders, account, transactions, customer service requests or other necessary service-related matters.

11. CHILDREN'S PRIVACY

Our Services are not intended to be used by children in violation of applicable age requirements.

We do not knowingly seek to collect personal information from children where such collection would be prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

12. DATA SECURITY

We use reasonable administrative, technical and organizational measures designed to protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials where applicable.

13. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services

  • Maintain business and transaction records

  • Fulfil contractual obligations

  • Resolve disputes

  • Prevent fraud

  • Comply with legal, tax and regulatory requirements

The applicable retention period may vary depending on the nature of the information and our legal obligations.

14. INTERNATIONAL DATA TRANSFERS

Because we operate an online store and use international service providers, your personal information may be processed or stored outside your country or region.

Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable law.

15. LEGAL BASIS FOR PROCESSING

Where applicable privacy law requires a legal basis for processing personal information, we may rely on bases including:

  • Performance of a contract

  • Compliance with legal obligations

  • Our legitimate business interests

  • Your consent

The applicable legal basis depends on the circumstances and purpose of processing.

16. CUSTOMER RIGHTS

Nothing in this Privacy Policy is intended to restrict privacy or consumer rights that cannot legally be excluded.

The specific rights available to you may depend on your country, state, province or other jurisdiction.

17. COMPLAINTS

If you have concerns regarding how we handle your personal information, please contact us using the details below.

We will review privacy-related enquiries and complaints in accordance with applicable law.

Depending on your location, you may also have the right to lodge a complaint with an applicable privacy or data protection authority.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, legal requirements or other operational reasons.

The latest version of this Privacy Policy will be published on our website.

19. CONTACT US

For questions about this Privacy Policy, privacy requests, or the handling of your personal information, please contact:

ELORA Customer Care
Email: help.elora@outlook.com
Phone: +61 265 844 451
Website: www.elorawear.store

Registered Business Address:
7 Harbour View
Boat Harbour, NSW 2316
Australia

ELORA operates exclusively as an online store. The address above is maintained for business registration and administrative purposes and is not a physical retail store or customer return location.